Important Shipping Information:

  • Shipping fees are non-refundable, and are calculated based on the weight of the products and the delivery location.

  • Delivery times may vary depending on shipping company policies, your geographic location, the delivery method, and the number of items in your order.

  • Orders may arrive in multiple shipments, depending on product availability and your location.

 

Delivery Timeframe (Cairo & Giza):

  • The estimated delivery time is stated on each product page, but the average timeframe ranges from 10 to 15 business days, depending on the type of product ordered.

 

Delivery Timeframe (Other Governorates):

  • Delivery time is confirmed with customer service based on the destination governorate and the shipping company's route.

  • In some cases, delivery may be slightly delayed due to circumstances beyond our control, including shipping company delays or remote delivery areas.

 

Shipping Costs:

  • Cairo & Giza: Shipping fees are calculated automatically at checkout based on the selected items and are clearly listed in the total invoice.

  • Other Governorates: Shipping fees are calculated and confirmed by customer service after placing the order, based on your location and the number of items.

 

On-Site Installation:

  • Some products include free installation as part of the price, and this will be clearly mentioned in the product details.

  • If installation requires an additional fee, customers will be informed during order confirmation.

 

Upper Floor Delivery Charges:

  • For deliveries above the second floor without elevator access, additional handling fees may apply.

  • These fees depend on the stair width and the number of technicians required.

  • The extra charge is determined and confirmed only by Value Homez customer service, not by the delivery personnel.

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