At Value Homez, we strive to provide the best shopping experience. If you need to return a product due to a manufacturing defect, delivery error, or simply change of mind within our policy terms, we’re here to assist you and ensure your full satisfaction.

 

🔹 Order Changes & Cancellations

  • You may change dimensions, colors, or style within 3 business days of placing the order at no additional cost.

  • You may cancel your order entirely within 3 business days for a full refund via the original payment method.

  • After 3 days, up to 30% may be deducted to cover preparation costs.

  • After 7 days, cancellation is not allowed due to the start of custom furniture production.

  • Value Homez reserves the right to cancel an order, in full or in part, during the preparation period without explanation.

  • We reserve the right to remove or edit any product or content from the website at any time. If an order confirmation has been issued, we may still decline an order under exceptional circumstances.

Note: We will not be liable to you or any third party for the removal or modification of any product or content or for refusing an order even after confirmation.

 

🔹 Non-Returnable Items

The following items cannot be returned:

  • Items damaged due to misuse or wear and tear

  • Assembled or altered products, or products with missing parts

  • Custom-made products based on customer specifications

  • Self-installed items like shelves, mirrors, bathroom units, wall art, clocks, and small decor

 

🔹 Furniture Return Policy

  • Furniture can only be returned if it has a manufacturing defect

  • You must report the issue within 48 hours of delivery with clear photos of the damage

  • Based on the assessment, the item may be replaced, repaired, or refunded in full

 

🔹 Non-Furniture Product Return Policy

You may return non-furniture items in the following cases:

  • Manufacturing defect

  • Product not matching agreed specifications

  • Change of mind within 14 days, if the item is:

    • In its original packaging

    • Unused and in original condition

    • Includes all original accessories

Note: Custom-made furniture and decor are excluded from change-of-mind returns.

If returning due to a change of mind (not a defect), a 15% fee + shipping cost will apply, as the item was made to order.

 

🔹 Return Conditions

To be eligible for a return:

  • The original invoice must be provided

  • Products must be in their original packaging and unused

  • If returning due to a defect, you must provide clear photos showing the damage

  • For change-of-mind returns:

    • A 3% fee applies if paid by Visa

    • A 5% fee applies if paid via Value App

    • Original shipping cost is non-refundable

Our return policy complies with Consumer Protection Laws.

 

🔹 How to Request a Return

  1. Contact us via:

    • 📞 Customer Service: 01103130654 – 01103130655

    • 💬 Social media (Facebook / Instagram)

    • 📧 Email: customers@valuehomez.com

  2. Your case will be reviewed within 7–10 business days

  3. We will notify you whether the product will be replaced or refunded

  4. Refunds will be issued via the original payment method, unless agreed otherwise

 

🔹 Delivery & Inspection Policy

  • Furniture is delivered after production is completed

  • Products must be inspected upon delivery in the presence of our delivery representative

  • Your signature upon delivery confirms that the product is in good condition and free from major defects

  • If not inspected immediately, you have 3 days from delivery to report any issues

Important: Any complaint must include a video showing the full unboxing process to verify the issue and determine responsibility for any damage.

Some accessories may differ from the website images due to market availability in Egypt. This does not affect the product quality or its intended use.

 

If a defect is found upon delivery, it must be reported immediately.
If not reported at the time of delivery, you have up to 3 days to report the issue, with photos of the damage in the original packaging.